Memo Flow Customer Service: Who to Call, Who to Email

People search for Memo Flow customer service when something needs fixing fast: a late package, a wrong pack, a refund. The good news is that the setup is simple. There is one line for orders and one inbox for the website. Knowing which is which saves you a wasted email and a second wait.

This guide lists every contact for MemoFlow orders placed on thememoflow.com, what each one can do, and what to have ready before you reach out.

Which Memo Flow customer service contact do you need?

Start with what you want to get done. The table below matches each task with the right contact, as listed on our contact page.

In short: anything about money or a package goes to the phone line. Anything about the words on this website goes to the email.

The MemoFlow order line: tracking, changes and refunds

The order line, +1 (302) 200-3480, is the order desk that processes checkouts made through this site. It can look up your order, give you tracking, change or cancel an order and open a refund under the guarantee.

Call as early as you can if you need a change. Once a pack has shipped, the usual route is a return instead of a cancellation. The guarantee page explains how a claim works, and the window is the one printed on the listing at checkout. Ask the person on the phone for your exact window and write it down.

Have your order ID ready, and the right desk can help in one call. New orders go through the order buttons on this site.

See today’s price and guaranteeThis site earns when you buy through its links.

The website email: what it can and cannot do

The inbox at [email protected] is open Monday to Friday, 9:00 am to 5:00 pm ET. It is the right place for a fact that looks wrong, a broken link, a press question or a privacy request.

It cannot see orders, payments or tracking. If you email it about a refund, the reply will point you back to the phone line, so you lose a day. Use the email for the site and the phone for the order.

What to have ready before you call

A short call is a good call. Gather these four things first:

1. Your order ID

   It is in the order email you got after checkout.

2. The email you ordered with

   The desk uses it to find your order fast.

3. The purchase date

   It matters for the guarantee window, which usually counts from the purchase date.

4. The lot code, for bottle questions

   It is printed on the base of the bottle. You can also check your bottle on this site.

Common reasons people contact Memo Flow customer service

Most calls and emails fall into a few groups. Here is the fastest route for each one.

• Where is my order? Call the order line with your order ID. Tracking also arrives in your order email.
• I want a refund. Call the order line with your order ID before you mail anything back.
• The safety seal is broken. Do not use the bottle. The label says so. Call the order line.
• I got the wrong pack. Call before you open it.
• A fact on this site looks wrong. Email the website inbox and tell us the page.

For a question about how to take the drops, our how-to-use page and the FAQ answer the common ones. For anything about your own health or medicines, your doctor or pharmacist is the right contact, not a sales line.

Returns and refunds: the address and the timing

Call the order line first to open the claim. Then mail the bottles to the returns address, not the office:

• Returns: 712 Fifth Avenue, Floor 8, New York, NY 10019.
• Put a note inside with your full name, email and order ID.
• The buyer pays return shipping. Use a tracked service and keep the receipt.
• The refund goes out 3–5 business days after the return is credited.
• Your card can take another 5–10 days to show it.

The office address, 1 Hudson Square, Floor 8, New York, NY 10013, is not a returns address. Packages sent there can be delayed. The refund policy has the full steps.

Other emails and addresses you may see online

Searches for Memo Flow support turn up many emails and street addresses. Some are misspelled, some belong to other sellers, and some are old. We can only speak for orders placed on this site.

For an order placed here, use the phone line and the returns address on this page. If a package or a charge came from a different seller, contact that seller with the details on your receipt. Not sure where you ordered? Search your inbox for the order email; the sender and the order ID will tell you.

Frequently asked questions

Our view

Memo Flow customer service is easy once you know the split. Call +1 (302) 200-3480 for anything about an order, a package or a refund. Email [email protected] for anything about this website. Keep your order ID close, and mail returns only to the Fifth Avenue address.

If you have not ordered yet and want to see the packs first, the pricing page shows the 1, 3, 5 and 6 bottle options, with the price shown at checkout.

Last updated November 6, 2026.